Scroll to the bottom to view our Personal Information Collection Statement.
PURPOSES FOR HANDLING PERSONAL INFORMATION
We collect, hold, use and disclose your personal information for the following purposes:
- to interact with you;
- to carry out transactions with you, such as to process payments received by you, or to make payments to you;
- to assess your eligibility to access any of our programs;
- to maintain our business records;
- to provide you with information about activities and events that may be of interest to you;
- any purpose required or permitted by law;
- any purpose disclosed to you and to which you have consented;
- any purpose that you would otherwise reasonably expect; and
- otherwise to run our business.
We collect personal information from musicians and other artists (and their friends and family), members, donors, supporters and other individuals with whom we deal. We only collect personal information by lawful and fair means. We will collect your personal information through our interactions with you, such as where we communicate by telephone, mail, email, or when you submit a form on our website. In some cases, where it is unreasonable or impracticable to obtain your personal information directly from you, we will seek to obtain it from a publicly available source, or a third party.
- our service providers, including IT services, insurers, financial institutions, mailing houses;
- our related companies, member organisations and other business partners;
- our professional advisers, including lawyers, accountants and auditors;
- government, regulatory and law enforcement authorities; and
- your agents and representatives.
We may disclose your personal information to third parties overseas, including our business partners, service providers and advisers, as well as your agents and representatives. The countries to which we disclose personal information differ depending on the issue.
If you wish to gain access to the information that we hold about you, you may contact our Privacy Officer on the details provided below. We will respond to all requests for access. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access and the provisions of the Privacy Act on which we rely to refuse access. We may seek to recover from you reasonable costs that we incur for providing you with access to any of the personal information that we hold about you.
We take reasonable steps to ensure that the personal information that we collect, hold and use is accurate, up-to-date and complete, and that the personal information that we disclose to third parties is also relevant. As such, we encourage you to contact us if you believe that any of the personal information that we hold about you is inaccurate, outdated, incomplete, irrelevant or misleading. You may request that we correct such personal information by contacting our Privacy Officer on the details provided below.
We will respond to all requests to correct personal information. We are not obliged to correct any of your personal information if we do not agree that it requires correction and we may refuse to do so. If we refuse, we will provide you with a written notice explaining the basis for our refusal.
We hold your personal information in both paper-based and electronic files. Electronic information is stored on secure servers that are protected in controlled facilities. In some cases, these facilities may be overseas. We seek to ensure that personal information that we hold is protected from misuse, interference and loss caused by unauthorised access, modification or disclosure. Our employees and agents are obliged to treat any personal information held by us confidentially.
Our website uses "cookies", which are pieces of data that are stored on your hard drive containing details about your use of our website. Cookies do not provide us with information about you that can be used to identify you, rather, they anonymously track usage of our website, so that we can enhance users' experience of our website. You may elect to reject cookies and still use our website, however in doing so, you may be unable to access certain pages.
We also use IP addresses to analyse trends, administer our website, track use movements on our website, and gather broad demographic data for aggregate use, which we may share with our partners and advertisers. IP addresses are not linked to any information that could identify you.
We will only retain your personal data for as long as we need to fulfil the purpose for which it was initially collected, or unless otherwise required by law.
We may use the personal information that we hold about you, including your contact details, to provide you with information about activities and events that may be of interest to you, or to seek your support for our activities. You may opt out of receiving all or certain types of marketing information from us at any time by contacting us on the details provided below.
QUESTIONS AND COMPLAINTS
If you have any questions, concerns or complaints about the way in which we have handled your personal information, or if you believe that we have not complied with our obligations under the Privacy Act, please contact us on:
Postal address: Symphony Services International, Clocktower Square, Ground Floor, Shops 6–9, 35 Harrington Street, The Rocks, NSW 2000, Australia
Telephone: +61 2 8215 4666
You may also lodge a complaint with the Office of Australian Information Commissioner by calling 1300 363 992 or sending an email to email@example.com.
ADDITIONAL RIGHTS OF EUROPEAN RESIDENTS
We are committed to ensuring we comply with the European Union's General Data Protection Regulation (GDPR).
Under the GDPR, we are primarily a “controller” of Personal Data, as opposed to being a “processor”. As part of our GDPR compliance, we ensure that:
- Personal Data is:
- processed fairly, lawfully and in a transparent manner; and
- collected and processed only for specified and lawful purposes.
- Processed Personal Data is:
- adequate, relevant and not excessive;
- accurate and, where necessary, kept up to date;
- kept secure, and not longer than necessary;
- not transferred to countries outside the European Union without adequate protection; and
- treated in accordance with individuals’ legal rights.
While we endeavour to provide all customers with appropriate access and control over their data, EU residents may also have the following additional rights:
- the right to have your data erased (“the right to be forgotten”) – you can ask for your personal data to be deleted where your personal data is no longer required for the purpose for which it was collected, or if your consent for processing your personal data is withdrawn, or if your personal data has been unlawfully processed;
- the right to restrict processing of your personal data – you can request a temporary halt to the processing of your personal data;
- the right to data portability – you have the right to ask for any personal data supplied to us to be provided in a structured, commonly used and machine-readable format for transfer to another provider;
- the right to object to the processing of your personal data – this applies in situations where your personal data is processed in a manner that is inconsistent with the primary purpose for which it was collected; and
- the rights related to automated decision making, including profiling – here, you have the right to not be subject to a decision based solely on automated processing.
We will allow and assist EU Residents to exercise these rights, unless we have compelling and legitimate legal grounds not to (e.g. a legal obligation under Australian legislation, or if the Personal Data has been fully anonymised).
PERSONAL INFORMATION COLLECTION STATEMENT
Symphony Services International (we, us, our) is bound by the Privacy Act 1988 (Cth) (Privacy Act). We collect and hold your personal information, that is, information about you such as your name, contact details and records of our dealings with you. We collect this information for the purpose of providing our services, seeking support, otherwise engaging with you as one of our contacts, managing our website and generally running our organisation. Where we are responsible for payments to you, such as your salary or wages, we may collect your tax file number as authorised under the Income Tax Assessment Act 1936 (Cth).
We collect your personal information directly from you unless it would be impracticable or unreasonable to do so. You may refuse to provide us with some or all of your personal information, however, this may limit the ways in which we can interact with you, and we may be unable to do business with you.
We may disclose your personal information to third parties, such as our member orchestras and other related organisations, service providers, professional advisers, government and related authorities, our analytics partner Google Analytics, as well as your own agents and representatives. In doing so, we may disclose your personal information to entities outside of Australia, the locations of which differ depending on the circumstances.
We may use your personal information in order to provide you with information about activities and events that may be of interest to you, or to request your support. You may opt out of receiving our communications at any time by asking us using the contact details below. You may also opt out of Google Analytics at any time by disabling or refusing cookies on our website, or alternatively you can access the Opt Out Browser at https://tools.google.com/dlpage/gaoptout, provided by Google Analytics.
If you have any questions, comments or complaints about how we handle your personal information, you may contact our Privacy Officer on +61 2 8215 4642 or at firstname.lastname@example.org.